Refund Policy
Last updated: December 3, 2025
Refund Policy Overview
At Shri Guru Traders, we strive to provide high-quality batteries and excellent service. This Refund Policy outlines the conditions under which refunds are provided for our products and services.
Eligibility for Refunds
Product Refunds
Refunds are available under the following conditions:
- Wrong product delivered (verified within 24 hours)
- Defective product on arrival (reported within 48 hours)
- Product damaged during delivery (documented with photos)
- Manufacturing defect covered under warranty
Service Refunds
Service refunds are available for:
- Installation not performed as agreed
- Service cancellation before work begins
- Unsatisfactory service (reported within 7 days)
Non-Refundable Items
- Products installed and used for more than 7 days
- Products damaged due to improper use or maintenance
- Custom orders or special procurement items
- Installation charges for completed work
- Delivery charges for completed deliveries
- Products with physical damage after delivery
Refund Process
Step 1: Contact Us
Call or email us within the specified timeframe with your order details and reason for refund request.
Step 2: Verification
Our team will verify your claim and may request additional information or product inspection.
Step 3: Approval
Once approved, we will process your refund within 5-7 business days.
Step 4: Refund Method
Refunds will be processed using the original payment method or as mutually agreed.
Refund Timeframes
Refund Amount
Full Refund
Full refund is provided for wrong product delivery, manufacturing defects, or service failures.
Partial Refund
Partial refunds may be offered for minor issues or when the product can be repaired or replaced.
Deductions
Refunds may be subject to deductions for:
- Return shipping costs (if applicable)
- Restocking fees (10-20% for certain products)
- Usage depreciation (for used products)
Exchange Policy
Instead of refunds, we offer exchanges under the following conditions:
- Product exchange within 7 days of delivery
- Exchange for higher or lower value products (price difference applies)
- Exchange for different specifications or models
- Exchange subject to product availability
Warranty Claims
Warranty claims are handled separately from refunds:
- Manufacturer warranty applies as per product specifications
- Warranty claims may result in repair or replacement
- Warranty period starts from date of purchase
- Proof of purchase required for all warranty claims
Required Documentation
For refund processing, please provide:
- Original purchase receipt or invoice
- Product packaging and accessories (if applicable)
- Photos or videos showing the issue
- Order confirmation and delivery details
- ID proof for verification
Exceptions
We reserve the right to deny refund requests in cases of:
- Fraudulent claims or misrepresentation
- Products tampered with or modified
- Requests made after the specified timeframes
- Non-compliance with warranty terms
- Force majeure circumstances
Contact Information
For refund requests and inquiries, please contact us:
Shri Guru Traders
Email: info@shrigurutraders.com
Phone: +91 98765 43210
Address: 123 Battery Market, Main Road, City - 123456
Please include "Refund Request" in your email subject
Policy Updates
This Refund Policy may be updated periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.